基于“互联网+”的门诊就诊流程优化管理在慢性病患者中的效果分析

Objective To analyze the effect of outpatient service process optimization management based on “Internet +” in patients with chronic diseases. Methods A total of 94 chronic disease patients admitted to our hospital between January 2024 and June 2025 were selected as the survey subjects. They were randomly divided into two groups using a numerical table method. The control group(47 cases) received routine outpatient treatment process management, while the observation group(47 cases) received outpatient service process optimization management method based on “Internet +”. Analysis indicators: Outpatient visit time indicators, outpatient visit complaint rate, and management satisfaction rate after two groups in management. Results The comparison of outpatient visit time indicators showed that the observation group had a shorter duration than the reference group(P<0.05). The comparison of outpatient complaint rates showed significant differences between the management groups, with the observation group having a lower rate(P<0.05). The satisfaction rate of inter group management was compared, with 97.87%(46/47) in the observation group significantly higher than 85.11%(40/47) in the reference group(χ2=4.918, P<0.05). Conclusion Implementing the outpatient service process optimization management method based on “Internet +” can shorten the outpatient visit time indicator, reduce the outpatient visit complaint rate, and achieve a higher satisfaction rate.